I was very excited to receive my shiny new Dell XPS 13 – 9343 recently. This system had it all – sleek new design, nearly bezel-free screen, paper thin and light. However, one of the biggest issues of this laptop that make it nearly unusable is the buggy touchpad! Moving your finger slightly does not register mouse movements (aka input lag) which makes it impossible to perform everyday tasks. (The problem can be best seen in this YouTube video). Lets say you are editing a Word document and want to move the cursor a letter or two to the side… well good luck with that! You have to make a major movement halfway across the screen and then come back to where you want it.
I haven been searching for a resolution to this issue for weeks and nothing has helped. I have the latest BIOS (A04) from Dell, all the Windows 8.1 updates, all Dell driver updates, fiddled with all the touchpad settings in Windows, tried a Synaptics driver hack, etc to no avail. I have spent hours on the phone and over email with the completely useless and incompetent Dell technical support that keep giving me the runaround. I am a Software Engineer and consider myself quite technical, but the Dell support engineers only know how to follow a script. I have scoured the Dell Community website and saw scores of other users complain about similar issues, but Dell is ignoring it.
The root of the issue seems to be with the Dell Hardware interfacing with the PTP (Precision Touchpoint) Driver provided by Microsoft in Windows 8.1. Dell and Microsoft can point their fingers back and forth, but ultimately Dell Quality Assurance should have caught the issue and product management should not have allowed a system to ship with a gaping flaw like this. Dell, if you are out there listening – PLEASE FIX THIS ISSUE ASAP!!! <end gripe>